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Homepage | Ebay

Meg Whitman Stepping Down as Ebay Chief
eBay LogoMeg Whitman is stepping down as the CEO and Chairman of eBay. She certainly did a terrific job running eBay. She will step down on March 31, 2008. Whitman joined eBay in March 1998. At the time, eBay was a U.S.-only, auction-based trading site with 500,000 registered users, just 30 employees, and $4.7 million in revenue. Today, the company has hundreds of millions of users worldwide, more than 15,000 employees and nearly $7.7 billion in revenue.
"Meg's passion for all things eBay changed the world," said Pierre Omidyar, Founder of eBay and Chairman of the Board. "With humor, smarts and unflappable determination, Meg took a small, barely known online auction site and helped it become an integral part of our lives. We're all enormously grateful that Meg dedicated herself to stewarding eBay through its 10 most formative years."

eBay's Board of Directors voted unanimously to elect John Donahoe President and CEO. Donahoe came to eBay in February 2005 from Bain & Company, where he had served as worldwide managing director since 1999. For nearly three years, Donahoe has been President of eBay Marketplaces, which accounts for more than 70 percent of the company's global revenues. In this role, Donahoe has been responsible for the growth of eBay and its other ecommerce businesses around the world, and during the time he has managed this business unit, both revenues and profits doubled.

"During the last three years, John and I have worked very closely together to arrive at this day, and we'll continue to work together through the transition," said Whitman. "I'm extremely confident in John's skills and the abilities of John’s veteran management team. eBay and its millions of users are in great hands as they head into the future."

Omidyar added, "John is a great choice to lead eBay. He understands our community and is committed to continuing Meg's legacy. The Board and I look forward to supporting John as he takes eBay into the future."

In addition, eBay announced that Rajiv Dutta, currently the President of PayPal, has been named Executive Vice President of eBay Inc. and will also replace Donahoe as President of eBay Marketplaces. Dutta, who will report to Donahoe, has also been elected to the eBay Board of Directors.
eBay has also acquired PayPal, StubHub and Skype under Meg's leadership. More discussion of her exit can be found here on Techmeme.

Posted on January 23, 2008
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Skype Becomes Problem for Ebay
Ebay Skype MeEbay Inc. is acknowledging problems with its Skype Internet telephone division. Niklas Zennstrom is stepping down as CEO of Skype and eBay ist aking a $1.4 billion charge. Bloomberg says most of the charge will go to writing down the value of Skype.
EBay Inc., the world's largest Internet auctioneer, will take a charge of more than $1.4 billion, most of it to write down the value of its Skype Internet telephone division. It also said the unit's co- founder, Niklas Zennstrom, quit.

EBay, acknowledging that Skype hasn't performed as expected since acquiring it for $2.6 billion in October 2005, said in a statement today that it will write down the value of Skype by $900 million in the third quarter, as well as take an additional charge of $533 million to pay former shareholders under a provision of the takeover agreement.

Some analysts criticized the company for paying too much for the then-unprofitable Luxembourg-based startup, which allows people to make calls over the Internet. EBay Chief Executive Officer Meg Whitman sought the purchase to improve communications and quicken transactions on the auction site. Skype's second-quarter revenue was $90 million, 4.9 percent of EBay's total.
eBay paid $2.6 billion for Skype and at the time many analysts thought the acquisition was too expensive. It was also confusing because it was unclear what eBay would do with Skype. They now have a webpage that explains how eBay members can use Skype.

Posted on October 1, 2007
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Amazon Launches Flexible Payment System
Amazon has launched its Flexible Payment System (FPS). The big three ecommerce leaders are now all providing online payments: Amazon APS, Google Checkout and eBay's PayPal. Microsoft will also get involved at some point in time. Om Malik explains why Amazon and Google want a slice of eBay's PayPal business.
It is not a surprise, that both Google and Amazon want a slice of PayPal's cake. In the most recent quarter, PayPal had net revenues of $454 million, up 34% over the $339 million reported in Q2-06. More importantly, PayPal Merchant Services transactions jumped 57% to $4.92 billion globally from the $3.13 billion reported in Q2-06.
Amazon's FPS service will allow web developers to build secure payment systems for Internet retailers and web sales. Developers can read more about the service here on the Amazon Web Developers Blog.

Posted on August 5, 2007
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Ebay Pursues Web Classified Marketshare With Kijiji
KijijiEbay recently launched an online classifieds service called Kijiji. Kijiji is billed as a local free web classified service. CNET's News.com reports that eBay has one advantage over the popular Craigslist web classified service in that they have an inside view into Craigslist because they own 25% of the company.
The auctioneer is up against an Internet icon in the privately held Craigslist. The 21-employee company operates on a shoestring budget, is well-entrenched in every major U.S. city and founder Craig Newmark is beloved by users for his reluctance to commercialize the site.

But eBay enjoys an unusual advantage. For three years, executives at eBay have been allowed to peer deep into Craigslist's operations. Since 2004, the year eBay bought a 25 percent stake in the San Francisco-based Craigslist from a former employee, the auction site has held a seat on the company's board of directors.

Newmark, Craigslist CEO Jim Buckmaster and eBay founder Pierre Omidyar once made up the three-person board. Another eBay representative has replaced Omidyar, according to Durzy.

"We've learned a lot from Craigslist," Durzy said. "We think this market has room for several classified services."
It must be pretty awkward for Craigslist with eBay having such a large stake in the company and now also having Kijiji. Tech bloggers are heavily covering this story. You can find much more discussion of eBay's Kijiji site here, here, here, here, here, here, here, here, here, here, here, here here, here, here, here, here, here, here, here, here, here, here, here, here, here, here and here.

Posted on July 15, 2007
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Ebay iPhone Sellers Frustrated?
iPhone AuctionsA Vnunet article says eBay iPhone sellers may end up frustrated by an abundance of iPhone product. Although the article does quote an Associated Press figure that says sellers are fetching an average price of $962 for an iPhone -- well above retail price. The 8GB iPhone are going to sell better on eBay since many stores have sold out of them.
Most stores for AT&T, the phone's exclusive operator, have sold out of the 8GB models, but still have 4GB ones in stock.

Meanwhile, only 745 of 8,000 iPhone offerings on eBay have actually been sold. The sellers lucky enough to find a buyer fetched $962 on average, according to a report by Associated Press.

The 4GB iPhone retails at $499 and the 8GB model goes for $599.

More than 32 hours after the iPhone went on sale, most eBay auctions closed around the retail price, leaving the seller to pay for the sales tax and commission.

A $600 closing price carries about $25 in listing and closing fees. Sales taxes vary by county from zero to 8.65 per cent.
Here is an iPhone listing with six bids and a high bid of $660 which is not much higher than the retail price of $599. There are many unfinished auctions for 8 GB iPhones in the $600 - $700 range. Some of the eBay sellers are selling two iPhones at a time which was the maximum amount shoppers were allowed to purchase. Ebay is also packed with listings for iPhone accessories. There are also a few iPhone related web domains being auctioned for very high figures.

Posted on July 2, 2007
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Ebay Acquires StumbleUpon
StumbleUponEbay has acquired the popular StumbleUpon social bookmarking toolbar.
"StumbleUpon is a great fit within our goal of pioneering new communities based on commerce and sustained by trust," said Michael Buhr, senior director, eBay. "StumbleUpon's downloadable toolbar provides an engaging and unique experience to its users, but it is the similarities in our approaches to the concept of community that make it such a compelling addition to eBay."

Driven by word-of-mouth, the StumbleUpon community has grown 150 percent year over year and delivers approximately five million new recommendations a day to its large, highly engaged user base. StumbleUpon allows people to discover Web sites, people, videos, product information, communities and other online content based on personal interests. By allowing its community to rate the content, StumbleUpon gets smarter as it is used and provides an increasing level of relevance over time.

Said Garrett Camp, chief architect and one of three StumbleUpon founders, "We're excited about joining eBay, as we share the same values around community and we look forward to working with them to accelerate our growth."
StumbleUpon has about 2.3 million users according to eBay. Epicenter blogs one use StumbleUpon may have for eBay in the battle against the large search engine leaders.
Om Malik points out an interesting scenario for the new acquisiton: "By marrying the toolbar to Skype client, eBay can do an end run around Google's dominance of the search business. A simple search box inside Skype client is all it would take." A great observation, because we all know, no matter how many denials we all hear, the number game in Silicon Valley now is: Find a way to do significant business online "without" Google's involvement, and you'll have found the goose that lays the golden eggs.
StumbleUpon also has a lot of young users that eBay probably hopes will come and use its online auction service. Ebay's acquisition of StumbleUpon has been rumored over a month ago.

Posted on May 31, 2007
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Ebay Seller Meetups
MeetupEarlier this year eBay purchased a minority share in Meetup.com, a community and events website. The minority share amounts to a 10% equity interest for eBay in Meetup.com. A BusinessWeek article says eBay purchased the minority stake because they are focusing on local markets.
Also, eBay is looking to connect to more consumers locally. To that end, Durzy says there is already significant overlap in users. He points to a Dallas Meetup group formed for folks who sell on eBay. Says Durzy, "We see a similarity in philosophy."

Indeed, Meetup plans to use a portion of the investment to launch six conferences across the country not so dissimilar from the eBay Live conference the company holds annually to bring sellers together. Says Scott Heiferman, "We want to help organizers become great leaders." The first Meetup conference will happen in Houston in May.

Also, Meetup will use its new resources to launch an advertising campaign to draw attention to local groups. The first Meetup posters will hit New York City subways on Mar. 24, says Heiferman.
BusinessWeek was correct -- Ebay has used the tool to get local. Meetup has a special page just for eBay Seller Meetups. The page includes a search tool that lets you meet eBay sellers near you. It says there are over 2,200 eBay sellers listed on eBay.com. The Dallas Ebaybes & Emales group is the largest sellers group with about 250 members. You can also see all the eBay Seller Meetups on this page which includes a map of all the Meetups. These Meetups could be a great opportunity for local sellers to meet network with other eBay sellers.

Posted on September 29, 2006
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RapLeaf to Offer Third-Party Feedback Service
RapLeafTechCrunch reports on a new service called RapLeaf that will allow people to leave feedback to anyone that they have made a transaction with. TechCrunch thinks a third-party service like RapLeaf will be in demand because eBay's feedback system is a closed system.
eBay's feedback system is, arguably, their most valuable asset. It provides the grease necessary to make complete strangers comfortable enough to buy and sell from each other. But it's a closed system -- only eBay transactions can affect a user's feedback score. And as much as eBay doesn't like it, these users (and more) buy and sell stuff through services other than eBay all the time, online and offline. There is tremendous demand for third party services to incorporate eBay's feedback system into their applications to make them more usable. But don't expect to see eBay embrace mashups any time soon, or ever.
People will probably only leave eBay's feedback system if they are unhappy with it. They aren't going to leave it just because it is a closed system. TechCrunch also explains how RapLeaf works:
Rapleaf allows any user to leave feedback for anyone (whether they are a user or not), based on a unique email address or phone number. Type that identifier into the search bar. If no results occur, you can be the first to leave feedback for that person. This can be someone you've bought or sold with, or just a friend that you want to endorse. Like eBay, a free-text area is included for comments in addition to a positive/neutral/negative rating.

A person's feedback rating is a raw score, with a point added for a positive review and a point subtracted for a negative review (just like eBay). Non-transaction endorsements are calculated and shown separately. Various stats are calculated and displayed based on feedback ratings by others (see screen shot below).
RapLeaf is not yet live but some screenshots can be seen on the TechCrunch post. iKarma is another third-party feedback system.

Posted on April 27, 2006
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PayPal to Offer Mobile Payments by Text Message
USA Today reports that eBay is developing a new service for PayPal called PayPal Mobile. The service will allow people to transfer funds or pay for items using text messages.
When introduced, mobile phone users will be able to send a text message to 729725 (the spelling of PayPal on a numeric handset keypad) with the amount of money the sender wishes to transfer and the recipient's phone number. On the PayPal website, the company uses the example: "Send 5 to 4150001234"

A PayPal computer then calls back the text message sender on the phone and asks the user to enter a secret PIN to confirm the transaction. PayPal immediately notifies the recipient and tells it how to claim the payment online.

The website shows a second option where the customer calls 1-800-4PAYPAL, enters a secret PIN, the amount of the transfer and the phone number where the payment is to be sent.

PayPal has been testing the service with eBay employees and on a handful of customers. It plans to charge no special fees for text payments, but cautions users to check with their mobile phone companies to see if special charges may apply.
USA Today says one feature of the new service, called Text to Buy, allows people to quickly order something they see in a magazine using a cell phone or other mobile device.

Posted on March 27, 2006
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Ebay Expands Classified Listings to New Categories
Auctionbytes.com reports that eBay has extended its classifieds service to several other categories including websites and business for sale, speciality services and travel. Ebay already had real estate classifieds.
eBay rolled out its Ad format beyond the real estate category, for which the feature has been available exclusively for years. The Ad format is similar to online classified listings in that there is no binding transaction involved. Sellers can post an ad for $9.95 for a 30-day listing; $19.90 for a 60-day listing; or $29.85 for a 90-day listing. The new categories in which Ad format is now available are Websites and Businesses for Sale; Trade Show Booths; Prefabricated Buildings; Travel; Specialty Services; and Everything Else.
Erik Rannala, a member of eBay's Product Marketing team, has a post about the classified expansion. eBay calls the classifieds Ad Format. The complete list of new Ad Format categories and fees can be found here on eBay's website.

Posted on March 6, 2006
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Will Phone Calls Eventually Be Free?
Reuters reports that Meg Whitman, the CEO of eBay, said that the cost of phone calls will trend toward zero over the next few years. eBay recently bought Skype.com, a service that provides free online phone calls, so that explains why eBay executives are thinking this will happen.
In a few short years, users can expect to make telephone calls for free, with no per-minute charges, as part of a package of services through which carriers make money on advertising or transaction fees, eBay's chief executive said on Wednesday.

Seeking to justify eBay's $4 billion purchase last week of Web-based communications phenomenon Skype Technologies, Meg Whitman countered criticism by a financial analyst during the company's quarterly conference call by agreeing with some of his points.

"The percentage of users that you can actually charge for (phone services) will actually go down, so I actually agree with that and we understood that when we looked at Skype," Whitman said in responding to the analyst's question.

"In the end, the price that anyone can provide for voice transmission on the 'Net will trend toward zero," eBay's top executive said.
Google is now also gunning for eBay with an upcoming classified and/or auction service as well as an online payment service to compete with PayPal. It looks like everything is on the table as the big players like AOL, eBay, Amazon.com, Yahoo and Microsoft compete for both users and transactions.

Posted on October 26, 2005
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States Considering Auctioneer Licenses for Ebay Sellers
MSNBC.com reports that several states including Nebraska are considering whether or not they should apply license rules for auctioneers to n online auction sellers. The Nebraska licenses require applicants to take special courses in hand gesturing and auctioneer speaking (like fast talking) which are completely inappropriate for online auctions.
To sell things over eBay, Mark Nichols may be required to take instruction in rapid-fire speaking, breathing control and reading hand gestures, even though the transactions are done by computer keyboard and mouse.

MSNBC.com reports that North Dakota's Public Service Commission is exploring whether people like Nichols, who runs a small consignment store in Crosby, must obtain auctioneer licenses before they can legally use eBay to sell merchandise for others.

To get a North Dakota auctioneer's license, applicants must pay a $35 fee, obtain a $5,000 surety bond and undergo training at one of eight approved auction schools, where the curriculum includes talking really fast.
Hopefully the states that are clearly looking to increase revenues by adding license fees to online sellers will realize that this is not the way to do it. The MSNBC article says that other states looking to extend rules include California, Florida, Maine, Missouri, Texas and Tennessee.

Posted on October 12, 2005
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Feedback is Crucial on eBay
Feedback is a crucial component to smooth transactions and generating future transactions on eBay's busy auction marketplace. Buyers and sellers need good feedback. For sellers, good feedback shows that they have completed transactions and sent the merchandise as promised. For buyers, good feedback show that have paid promptly when they have the winning bid. Scott Prock, BellaOnline's Online Auctions Editor, explains feedback and some ways to handle feedback in a recent article.
One of those methods is to leave feedback immediately after completing your transaction, even if to opt for the selection "will leave feedback later".

At least this way you've notified the buyer and/or seller that you've acknowledged the transaction and will follow it up after the sale.

Another alternative is to send a gentle reminder to the buyer notifying them that you have left feedback regarding their part of the transaction and request that they do the same upon receipt of their order. This method is generally well accepted and typically yields the desired results.

Let's face it, with today's busy schedules not everyone remembers these details until the next time they decide to buy or sell on eBay. Since feedback is how many buyers and sellers are evaluated for their ability to pay or ship items, it is equally important to provide it after your eBay transaction.
Scott's gentle reminder advice is a good tip. People need reminders in today's ultra busy world. Also, many eBay novices aren't always sure exactly what to do so a reminder might help you get feedback from a newbie.

Posted on October 1, 2005
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eBay Adds Cross-Promotion Feature for Sellers
AuctionBytes.com reports that eBay has added a new cross-promotion feature that allows sellers to cross-promote auctions with other eBay sellers.
Once a buyer makes a purchase from you, they will first see promotions for your other items in places such as the Bid or BIN Confirmation page and the closed item page as they do today. And now, in a separate section, they will also see up to 5 items from sellers you have added to your connection network. This separate section will only display if you have added other eBay sellers to your connection network.
Sellers can also opt-out of the cross-promotion feature if the choose too.
You can manage which sellers you are connected to, how their items are selected, and end a connection at any time within the My Account section of My eBay. If you don't want to receive any requests from other members, you can opt-out within your Preferences in My eBay.
eBay has set up a faq and a tutorial offering more information about the new service.

Posted on August 24, 2005
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Google Plans to Launch Payment Service
The Wall Street Journal reports that Google has plans to launch an online payment system that will compete with eBay.com's PayPal service. Google said the service will be launched by the end of this year. The WSJ article said that if Google does launch a successful payment service it could be a major headache for eBay.
Depending on the exact details, Google's move could potentially threaten eBay's successful PayPal service, which generated $233.1 million, or 23% of eBay's revenue in the first quarter. PayPal has been widely adopted by buyers and sellers on eBay's auction marketplace as a way to pay for purchases. Recently, eBay has been trying to expand PayPal's presence as a payment system for other Web sites. In the first quarter, 71% of PayPal's revenue came from eBay auctions, the company says.

"It could be a pretty big negative for eBay if it happens," says Safa Rashtchy, Internet analyst at Piper Jaffray. Mr. Rashtchy said he believes Google is also working on a classified-listing service, which also would compete with eBay, San Jose, Calif.
The Wall Street Journal article also said the name of the service goes under the codename of Google Wallet.

Posted on June 19, 2005
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