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Homepage | Selling on Ebay
Ebay Seller Meetups
Earlier this year eBay purchased a minority share in Meetup.com, a community and events website. The minority share amounts to a 10% equity interest for eBay in Meetup.com. A BusinessWeek article says eBay purchased the minority stake because they are focusing on local markets.
Also, eBay is looking to connect to more consumers locally. To that end, Durzy says there is already significant overlap in users. He points to a Dallas Meetup group formed for folks who sell on eBay. Says Durzy, "We see a similarity in philosophy."
Indeed, Meetup plans to use a portion of the investment to launch six conferences across the country not so dissimilar from the eBay Live conference the company holds annually to bring sellers together. Says Scott Heiferman, "We want to help organizers become great leaders." The first Meetup conference will happen in Houston in May.
Also, Meetup will use its new resources to launch an advertising campaign to draw attention to local groups. The first Meetup posters will hit New York City subways on Mar. 24, says Heiferman.
BusinessWeek was correct -- Ebay has used the tool to get local. Meetup has a special page just for eBay Seller Meetups. The page includes a search tool that lets you meet eBay sellers near you. It says there are over 2,200 eBay sellers listed on eBay.com. The Dallas Ebaybes & Emales group is the largest sellers group with about 250 members. You can also see all the eBay Seller Meetups on this page which includes a map of all the Meetups. These Meetups could be a great opportunity for local sellers to meet network with other eBay sellers.
Posted on September 29, 2006
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More Tips for Ebay Sellers
An article on BusinessWeek offers more tips for eBay sellers. The article includes some obvious tips like use photographs, spell-check and don't flood the market with products. Here is one good suggestion about setting the bid price low for items you know won't have a lot of interest.
1. Set the starting price low (except for items you expect little interest in). Low starting prices stimulate auction traffic and get early bidders psychologically invested in the auction, leading to more completed sales and higher final prices. Professor Gillian Ku from London Business School and professors Adam Galinsky and J. Keith Murnighan from Northwestern found that Nikon cameras with starting prices of $0.01 resulted in significantly higher final prices than the average price for completed camera auctions.
An auction for a kitchen sink with a starting price of $225 ended without a single bidder. When re-auctioned with a starting price of $75, the sink sold for $275. The exception to the start-low rule: If you're selling an idiosyncratic item you don't think a lot of people will bid on, set a price closer to the item's actual value.
It sounds like people might bid an item up quickly if they think it is a great deal. The article also says not to sell during "eBay Happy Hour" and not to charge too much for shipping.
8. Don't end auctions during "eBay happy hour." Though it might seem counterintuitive, a University of Pennsylvania researcher found that auctions ending during peak hours on eBay are actually 9.6% less likely to result in a sale. The reason? More competition. About 35% of auctions end between 5 p.m. and 8:59 p.m., when 25% of bids are placed.
9. Charge for shipping—but not too much. Bidders don't pay much attention to shipping costs when placing bids, say professors at UC Berkeley and Hong Kong University of Science and Technology. CDs listed with a starting price of one cent with $3.99 shipping averaged 21% higher final sale prices than CDs set with an opening price of $4 and no shipping charge. But when the professors listed CDs with a $2 starting price and a $6 shipping cost, five of the 20 CDs went unsold.
Online shoppers really do take a close look at shipping fees. That's why online retailers have found so much success with the free shipping offers. The BusinessWeek article also has some good advice for avoiding negative feedback. Feedback is crucial for an eBay seller.
Posted on September 12, 2006
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MySpace Can Help Boost Sellers' Traffic
MySpace, a social networking website, has quickly become one of the most popular websites on the Internet. Some savvy sellers are now using the website to drive more traffic to their eBay listings. Greg Holden describes some sellers taking advantage of MySpace's enormous traffic.
MySpace.com wasn't set up as a business site. But it's perfect for meeting new people and promoting oneself. For example, a musician can post a clip of a recent composition. So wouldn't MySpace also be great for publicizing an eBay Store or a group of eBay auction sales? That's what a group of enterprising eBay sellers have been discussing on the PowerSeller message boards and in other community forums. A growing number of sellers have created MySpace "spaces" devoted to their eBay businesses. They say they're benefiting in terms of increased traffic to their eBay Stores, better search placement on sites like Google, and better sales.
One such believer is an eBay seller who goes by the User ID BluKentucky and sells antiques and curios from the Bluegrass State. Not long ago, he spent an hour or so creating a profile that promotes his eBay business. (You'll find it at www.myspace.com/blukentucky). By way of introducing himself, he lists his eBay feedback rating (9,400 at this writing) and mentions that he has been an eBay member since 1999.
Holden also tells sellers to set-up a profile on MySpace and start networking. He says many of MySpace's categories are similar to categories found on eBay. MySpace popularity is tracked by the number of "friends" you have so you will want to start building a network of friends to build traffic to your MySpace URL. MySpace is not the only social network but it is currently the most popular one. You can read much more about social networks here on BloggersBlog.com.
Posted on August 9, 2006
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RapLeaf to Offer Third-Party Feedback Service
TechCrunch reports on a new service called RapLeaf that will allow people to leave feedback to anyone that they have made a transaction with. TechCrunch thinks a third-party service like RapLeaf will be in demand because eBay's feedback system is a closed system.
eBay's feedback system is, arguably, their most valuable asset. It provides the grease necessary to make complete strangers comfortable enough to buy and sell from each other. But it's a closed system -- only eBay transactions can affect a user's feedback score. And as much as eBay doesn't like it, these users (and more) buy and sell stuff through services other than eBay all the time, online and offline. There is tremendous demand for third party services to incorporate eBay's feedback system into their applications to make them more usable. But don't expect to see eBay embrace mashups any time soon, or ever.
People will probably only leave eBay's feedback system if they are unhappy with it. They aren't going to leave it just because it is a closed system. TechCrunch also explains how RapLeaf works:
Rapleaf allows any user to leave feedback for anyone (whether they are a user or not), based on a unique email address or phone number. Type that identifier into the search bar. If no results occur, you can be the first to leave feedback for that person. This can be someone you've bought or sold with, or just a friend that you want to endorse. Like eBay, a free-text area is included for comments in addition to a positive/neutral/negative rating.
A person's feedback rating is a raw score, with a point added for a positive review and a point subtracted for a negative review (just like eBay). Non-transaction endorsements are calculated and shown separately. Various stats are calculated and displayed based on feedback ratings by others (see screen shot below).
RapLeaf is not yet live but some screenshots can be seen on the TechCrunch post. iKarma is another third-party feedback system.
Posted on April 27, 2006
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Ebay: Sellers May Not Solicit Cash Payments
Steve Weber reports that eBay has banned cash payments on eBay listings and that they are deleting listings by sellers offering to accept cash via postal mail.
"The U.S. Postal Service tells us it's unsafe, and now eBay is telling everyone that it is unsafe," said Matt Halprin, eBay's global policy VP. "So if a seller solicits or encourages offers to accept cash, [they are] encouraging unsafe payment methods and we do remove that seller's listing."
eBay managers approved the policy in October, but the change wasn't widely publicized or enforced until this week. Recently, several longstanding PowerSellers who have traditionally accepted cash complained that eBay is trying to force them to accept PayPal. eBay purchased the payments company in 2002, and is aggressively promoting its use.
eBay's Safe Payments Policy can be found here. Here is the text that bans cash payments:
Not permitted on eBay.com: Sellers may not solicit buyers to mail cash. Sellers may not ask buyers to send cash through instant cash transfer services (non-bank, point-to-point cash transfers) such as Western Union or Moneygram. Sellers may not ask buyers to pay with Stormpay. Finally, sellers may not request payment through online payment methods not specifically permitted in this policy.
Violations of this policy may result in a range of actions including:
Listing cancellation
Forfeit of eBay fees on cancelled listings
Listing cancellation
Limits on account privileges
Loss of PowerSeller status
Account suspension
We couldn't find a similar ban at Yahoo's Auction Help. However, they do warn buyers to be cautious about sellers requesting cash payments. They also recommend caution if the seller "asks for the payment to be sent to a post office box or a different location than listed on the seller's Auctions Profile." Good advice.
Posted on April 5, 2006
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Tax Time For Ebay Sellers
As the deadline for personal taxes approaches many people start asking what they should do about their eBay sales. EcommerceTimes.com has an article on this very topic. The article says experts tell eBay sellers that learning about taxes is as important as learning about selling.
Tax experts have good and bad news for eBay sellers. First the bad news: PayPal is actually a bank account. eBay sellers make deposits into that bank account, so they need to report the sales as income, said Eva Rosenberg, publisher of TaxMaMa.com.
The good news, she added, is that if you are selling used goods from around the house, odds are you are selling them for less than you originally paid and you'll have a loss. That means even though you report the income, you won't pay taxes.
"You need to decide if this is a business, a hobby, or you're just selling off collectibles. Each choice has different tax effects," Rosenberg told the E-Commerce Times. "If you're a business, you must have a profit motive, with plans to make the business turn a profit."
Turbo Tax has a couple free resources for eBay sellers: an eBay Tax-Prep Checklist a discussion forum. They also sell a product called, Personal and Business for
eBay Sellers. Another tax resource for eBay sellers is a book, Tax Loopholes for eBay Sellers by Diane Kennedy, that was published this February.
Posted on March 28, 2006
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iKarma Offers Third-Party Customer Feedback
There are lots of websites launching these days. Some experts believe we are in a new boom called Web 2.0. One new website, called iKarma, bills itself as "a third-party service for collecting, managing and promoting your reputation among your customers and contacts." Small businesses and
professionals can creae an iKarma page which briefly explains their business or profession. The iKarma system then allows customers to place comments and reviews on the iKarma page. Some small businesses and professionals may be concerned with negative reviews but iKarma says they have made plans for that in their faq.
Credibility works both ways. iKarma makes it easy for visitors to your iKarma Profile to judge a poster's credibility by allowing everyone to see other comments left by that poster about others. This diminishes the credibility of the few chronic complainers everyone encounters, which helps to further reinforce the integrity you demonstrate by allowing both good and bad posts and ratings.
iKarma also takes steps to ensure that anonymous posting is minimized by verifying poster email addresses and by recording the date, time and IP address of every feedback post. This limits the impact of the occasional undeserved negative posting.
iKarma may be a good tool for eBay sellers and small merchants to both get noticed and get feedback. iKarma provides a link button that connects the iKarma page to the business owner's website.
Posted on March 8, 2006
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Ebay Tips From Amy Joyner
The Miami Herald has an article with some tips from eBay expert Amy Joyner.
Prove it's genuine. It's important to have the dustbag, and if you had the box, that would be great -- anything to prove it's genuine, including the original receipt.
Start the bid insanely low: 99 cents.
It's the psychology of the auction to get people involved in it early. At 99 cents, people think they have a chance to win. If the item is worth something, the market's going to bid it up, close to its real value.
Don't set a reserve (the minimal amount you will accept as a final sale price). A lot of times the auction closes and no one meets the reserve, but the high bid is just a few dollars short of what the seller would have taken.
She also says to have the auction end on a Sunday or Monday evening when there are more people on eBay. The 99 cent idea sounds like it could really backfire if the item ends up not getting very many bids -- but it may be just the thing to bring in lots of bids. Amy Joyner is the author of eBay Millionaire: Titanium PowerSeller Secrets for Building a Big Online Business.
Posted on February 22, 2006
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Ebay Sellers Should be Blogging
Kelvin Cook has an article at Auctionbytes.com about using blogs as an eBay marketing tool. He lists several things a seller can do with a weblog.
inform your customers
give more information about merchandise
give your auctions/store items greater page rank
attract customers
earn money via affiliate marketing
combine all selling efforts in one place
Cook uses a blog as part of his eBay marketing. He sells mugs in his online eBay store so he also started a blog about mugs called FitzMugs. He says the blogs gives his items more exposure.
The beauty of this is that I am able to link to each item in my store in my blog as well. This allows me to generate greater exposure and page rank (relevance) for the search engines, because my items are being linked from another relevant place on the Internet. If a customer does not find my mugs through my online store, they may find it through my blog.
If you are a blogless eBay seller it is time to remedy the situation. Read the advice in Cook's article and start thinking about how you could use a blog to get your auctions and eBay store noticed. You can also keep up with general blogging news and trends on our BloggersBlog.com website.
Posted on January 16, 2006
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What is a Trading Assistant?
A trading assistant is an experienced eBay seller who helps sell your items for you on eBay in exchange for a commission. The Record-Journal has a very interesting article about Martin and Cheryl Adamo, a couple who work as trading assistants and sell items for others on eBay. Their online store can be found at onceuponabid.com.
The job of eBay trading assistant is easy to define, he said — "It means selling things for other people, on commission."
That could mean selling most anything, from collections of first-generation Cabbage Patch dolls to sports memorabilia. The Adamos and, eBay says, about 16,000 trading assistants across the country get rid of things their clients want to sell, under a variety of agreements on how the money is split.
"The trading-assistant stuff has really taken off," Cheryl Adamo said. She works about 30 hours a week on eBay, and has also taught courses for others on how to use the service. Martin Adamo is a certified public accountant by day. Together, they also have a link from their online store, www.onceuponabid.com, to www.ebay.com. Since they started selling on eBay a couple of years ago, they said, they've sold about 5,000 items.
The Adamo's say they only work with items expected to be worth $50 or more -- otherwise it isn't worth their time.
Not everything is a gold mine. The Adamos generally work on consignment with items expected to sell for $50 or more.
"A lot of stuff's just not worth taking," Cheryl Adamo said. "Sometimes it's stuff that will sell for, like, five bucks, and it's not worth it for them to pay the fees on that or for us to make that little money, between the photos and the research and all that."
You can find a information about eBay's Trading Assistant Program as well as a trading assistant directory on eBay's trading assitant website.
Posted on January 9, 2006
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Sell What You Know
MSNBC.com has an article about selling products on eBay written by Marsha Collier. Collier is Entrepreneur.com's eBay columnist and the author of eBay for Dummies, 4th Edition. The article provides tips for selecting items to sell on eBay and includes this advice to sell what you know.
Now that you have to actually buy merchandise to sell, you need to consider selling what you know. Did you have a hobby as a teenager? Is there something particular that interests you? For example, if you loved drama in college perhaps you know a lot about Broadway shows and could sell Broadway memorabilia like old Playbills and posters. Did you collect coins? You can get back into what's hot and what's not by starting out bottom-feeding and buying coins from people who want to sell off collections.
If you're coming out of a career, think about selling items that would be of benefit to people with a similar job. Say you were in the nursing profession--weren't there a few items that made your job easier for you? Were there certain things you and your friends just had to have? That's what you should be selling.
Get it? Sell what you know! Sell what interests you. That way you'll have a leg up on the competition who has just randomly picked a group of items to sell. When you sell the same item as your competitors it's your personal experience that'll place you ahead. Your experience allows you to move with the trends far better than someone can who's not an expert in the field.
If you're still at a loss for an idea, look around your house. Check out products you use or you think add something special to your life. Check out the packaging and find out the manufacturer's name. Google them and make contact. Find out how you can sell their item online.
Selling what you know definitely gives you an advantage and probably saves you some time familiarizing yourself with the items you want to sell -- the time is money saying applies to profiting from web auctions. If you are stuck selling items that you don't know you will have to do some research so you sound informed and professional in your auction listings.
Posted on December 6, 2005
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States Considering Auctioneer Licenses for Ebay Sellers
MSNBC.com reports that several states including Nebraska are considering whether or not they should apply license rules for auctioneers to n online auction sellers. The Nebraska licenses require applicants to take special courses in hand gesturing and auctioneer speaking (like fast talking) which are completely inappropriate for online auctions.
To sell things over eBay, Mark Nichols may be required to take instruction in rapid-fire speaking, breathing control and reading hand gestures, even though the transactions are done by computer keyboard and mouse.
MSNBC.com reports that North Dakota's Public Service Commission is exploring whether people like Nichols, who runs a small consignment store in Crosby, must obtain auctioneer licenses before they can legally use eBay to sell merchandise for others.
To get a North Dakota auctioneer's license, applicants must pay a $35 fee, obtain a $5,000 surety bond and undergo training at one of eight approved auction schools, where the curriculum includes talking really fast.
Hopefully the states that are clearly looking to increase revenues by adding license fees to online sellers will realize that this is not the way to do it. The MSNBC article says that other states looking to extend rules include California, Florida, Maine, Missouri, Texas and Tennessee.
Posted on October 12, 2005
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Feedback is Crucial on eBay
Feedback is a crucial component to smooth transactions and generating future transactions on eBay's busy auction marketplace. Buyers and sellers need good feedback. For sellers, good feedback shows that they have completed transactions and sent the merchandise as promised. For buyers, good feedback show that have paid promptly when they have the winning bid. Scott Prock, BellaOnline's Online Auctions Editor, explains feedback and some ways to handle feedback in a recent article.
One of those methods is to leave feedback immediately after completing your transaction, even if to opt for the selection "will leave feedback later".
At least this way you've notified the buyer and/or seller that you've acknowledged the transaction and will follow it up after the sale.
Another alternative is to send a gentle reminder to the buyer notifying them that you have left feedback regarding their part of the transaction and request that they do the same upon receipt of their order. This method is generally well accepted and typically yields the desired results.
Let's face it, with today's busy schedules not everyone remembers these details until the next time they decide to buy or sell on eBay. Since feedback is how many buyers and sellers are evaluated for their ability to pay or ship items, it is equally important to provide it after your eBay transaction.
Scott's gentle reminder advice is a good tip. People need reminders in today's ultra busy world. Also, many eBay novices aren't always sure exactly what to do so a reminder might help you get feedback from a newbie.
Posted on October 1, 2005
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eBay Adds Cross-Promotion Feature for Sellers
AuctionBytes.com reports that eBay has added a new cross-promotion feature that allows sellers to cross-promote auctions with other eBay sellers.
Once a buyer makes a purchase from you, they will first see promotions for your other items in places such as the Bid or BIN Confirmation page and the closed item page as they do today. And now, in a separate section, they will also see up to 5 items from sellers you have added to your connection network. This separate section will only display if you have added other eBay sellers to your connection network.
Sellers can also opt-out of the cross-promotion feature if the choose too.
You can manage which sellers you are connected to, how their items are selected, and end a connection at any time within the My Account section of My eBay. If you don't want to receive any requests from other members, you can opt-out within your Preferences in My eBay.
eBay has set up a faq and a tutorial offering more information about the new service.
Posted on August 24, 2005
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Sellers: Slip a Free Gift in Your Mailing
Phil Dunn and Amy Balsbaugh offer some good advice for eBay sellers in a new article on AuctionBytes.com. While eBay does have a policy about bonuses and giveaways Dunn and Balsbaugh say you can still slip a small gift in your mailing.
However, you can certainly slip an unadvertised gift into every package you ship, without any restrictions from eBay. When you do this, make sure that you give a reason for the gift that indicates your expectation from the customer. This could be anything from "remember me the next time you purchase" to "please email your friends and tell them what a great deal you got."
They suggest gifts like a copy of your business newsletter or a small but useful promotional item like a printed pen or magnet that has your logo and website address on it.
Posted on August 16, 2005
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eBay: Sellers Using PayPal Must Accept Credit Cards
InternetRetailer.com reports that eBay is changing its PayPal policy to require that all sellers using PayPal accept credit card transactions. In the past eBay sellers accepting PayPal transactions could refuse credit card transactions to avoid the higher transaction fees associated with accepting the cards.
Wingo says that large sellers -- most of which already accept the credit card option -- seem to be happy with the change. "The reaction we've heard is that they're very much for it because they see that consumers get a little confused," he says.
However, small sellers, who want to avoid the higher transaction fees that come with accepting card-based PayPal transactions, are grumbling, Wingo says.
Typically, small eBay sellers open personal accounts that allow them to refuse credit card payments through the processor, an eBay unit. Personal accounts carry no transaction fees.
Under the new eBay policy, sellers with personal accounts will be required to upgrade to a PayPal business or premier account -- both of which allow credit card acceptance -- if they receive a card-based PayPal transaction. Both business and premier accounts charge transaction fees ranging from 1.9% plus 30 cents to 2.9% plus 30 cents.
Posted on July 25, 2005
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eBay Testing New Seller Form
eBay is testing a new seller form with Alpha Testers. eBay says the new form is in response to community requests for an easier and faster form. eBay also offers an explanation of what its Alpha Testers do:
An alpha tester is someone who is willing to participate in an early version of a new product, or in this case, a new Sell Your Item online form. An alpha tester helps to "kick the tires" and provides valuable input that goes directly toward refining and enhancing the product features.
(Via AuctionBytes.com)
Posted on July 8, 2005
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More Online Sellers Building Own Storefronts
A Wall Street Journal article says more online sellers are deciding to go it alone instead of using eBay's services. New web tools that make web publishing and web advertising easier are allowing merchants to quickly add an online presence that include ecommerce options.
EBay, with more than 147 million users world-wide, has long been regarded as the dot-com survivor that could do no wrong. Mr. Wieber's story shows why the company may be losing some of that luster. Setting up an online store is so easy these days that sellers needn't rely on eBay as a source of customers. Advertising is simple and inexpensive, thanks to new technology from companies such as Google Inc. And multiple competitors, including Amazon and Yahoo, are pulling once-loyal eBay sellers into their orbit.
However, many of these do-it-yourself outfits may also be using eBay's PayPal services or have an auction in addition to their own store.
EBay executives say sellers often dabble in other marketplaces and with their own Web sites. "It's not an either/or," says Michael Dearing, eBay's senior vice president of marketing and merchandising. He says sellers typically return to eBay because it offers "extraordinary value."
eBay has other threats looming as well. Blogs and new web data sharing tools may allow consumers to organize and compete with eBay's auction services. And Google has confirmed rumors that it will launch an online payment system that could move customers away from PayPal.
Posted on June 27, 2005
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PowerSellers as Celebrities?
Some of eBay's top sellers are starting to see a glimpse of fame. AuctionBytes.com has an article about two PowerSellers, Deb and Andy Mower, who were featured in the New York Times and then on television. The Mower's sell home, garden and pet products.
PowerSellers are taking their spot in the world of American celebrity, and that spot is a bright one. Stories appear in print ranging from the small local newspaper to the business section of the Sunday New York Times. In October, the Times ran an article on the topic of eBay PowerSellers that featured Debnroo, also known as Deb and Andy Mowery. Happily, this was just the beginning of the successful couple's touch with fame and glory.
Posted on May 8, 2005
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