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Homepage | ISPs

AOL Offers Free Services in Pursuit of Ad Money
AOL LogoIn a dramatic switch AOL is freeing up some of its services so that it can garner more advertising revenues. People who already have broadband access can now get AOL for free. AOL will still charge for its dial-up service. MSNBC reports that AOL has lost nearly 8 million subscribers over the past four years.
Jonathan Miller, AOL’s chairman and chief executive, told The Associated Press that it no longer made sense fighting an industry trend, acknowledging that AOL wasn’t competitive with its "above-market rate" offering.

Customers "were leaving us over price," Miller said. "They weren't leaving us because they were unhappy."

Encouraged by such trends as its 40 percent jump in ad revenue in the second quarter, AOL figures that by making services free, it can prevent users from defecting to Yahoo, Google, Microsoft and other providers that have offered free e-mail for years.

Rob Enderle, an analyst with the Enderle Group, said the restructuring brings Time Warner Inc.'s online unit in line with "this decade as opposed to the last decade" and lets the company "hold on to the customers they had left."

“Had they done nothing, by the end of the decade, they would have been gone,” Enderle said.

The move marks the end of an era for a company that grew rapidly in the 1990s by making it easy to connect online, giving millions of Americans their first taste of e-mail, the Web and instant messaging through unsolicited discs stuffed in mailboxes and magazines.
This may be the only way for AOL to retain some of its email and instant messenger customers. That alone makes it a smart move. You can read a long post about AOL's changes by AOL executive Ted Leonsis here. You can get the free AOL here.

Posted on August 7, 2006
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AOL Considing Offering Free Services to Broadband Subscribers
AOL LogoThe New York Times reports that AOL is considering to offer a free option to its broadband subscribers. Things would not change for AOL's dial-up customers. The move would cost AOL over $2 billion in revenues but it would increase AOL's advertising opportunities.
In two weeks, the board of Time Warner Inc., which owns AOL, will hear a proposal from Jonathan Miller, AOL's chief executive, calling for a near halt in marketing for AOL's 17-year-old Internet access service, price cuts for existing customers and thousands of layoffs. His goal is to devote all of AOL's energy into building its free Web-based services.

Traditionally, when companies have profitable but shrinking businesses, like AOL's access service, they try to milk as much money as they can from them without investing new cash. Indeed, that is what Mr. Miller has tried to do for the last several years.

Mr. Miller will defend his unusually draconian plan by arguing that trying to wring every last dime from its dial-up subscribers is preventing AOL from being as aggressive as it can in competing with Yahoo, Microsoft and Google on the Web, according to AOL executives involved in developing the proposal. With such powerful and fast-moving rivals, he wants to hasten the pain to speed the recovery.

This plan will require the board to accept lower profits at first until the advertising revenue grows further, the AOL executives said, although they declined to say how much profits would fall and at what rate. (The AOL executives spoke on the condition of anonymity because the plan is not scheduled for public announcement until Aug. 2.)
AOL has already lost lots of subscribers to faster DHL and cable services. AOL has also moved some of its content on the web where it can be accessed for free. AOL has also seen companies like Yahoo and Google offer free email services that compete with AOL's fee-based offer. These are part of the reasons behind AOL's customer drain. Obviously, AOL customers will be happy to no longer be charged. The question for AOL is whether they can really afford such a drastic move and how long will it take them to make up the difference in advertising revenue. More coverage can be found at IP Democracy, B2Day, Digital Micro-Markets and MarketingVox.

Posted on July 10, 2006
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U.S. Broadband Expensive and Slow
U.S. broadband costs are slow and expensive compared to other countries. A recent Salon article provides details on the cheaper and faster broadband available in European countries and elsewhere around the globe.
Across the globe, it's the same story. In France, DSL service that is 10 times faster than the typical United States connection; 100 TV channels and unlimited telephone service cost only $38 per month. In South Korea, super-fast connections are common for less than $30 per month. Places as diverse as Finland, Canada and Hong Kong all have much faster Internet connections at a lower cost than what is available here. In fact, since 2001, the U.S. has slipped from fourth to 16th in the world in broadband use per capita. While other countries are taking advantage of the technological, business and education opportunities of the broadband era, America remains lost in transition.
Salon says telecommunications giants and political decisions are the reason the U.S. is paying more for slower broadband than most other nations.
Today, major cable companies and DSL providers control almost 98 percent of the residential and small-business broadband market. This trend is the direct result of FCC policies that fail to encourage real competition among broadband providers, giving free rein over the market to the cable and DSL giants. The corporate giants are also vigorously fighting to stop cities and towns from building "Community Internet" systems -- affordable, high-speed broadband services funded in part by community groups and municipalities -- even in places where the cable and DSL companies themselves don't offer service. Yet, like rural electrification projects in the early 20th century, today's Community Internet projects offer the best hope of achieving universal broadband service.
There needs to be a simple solution to this problem. The digital divide will only worsen if half the country has no broadband access.

Posted on November 9, 2005
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Broadband Growth Slows to a Crawl
A article from EcommerceTimes.com says that the growth of broadband has slowed to a crawl. The growth reported by Pew from December, 2005 to May, 2005 was just 3%.
Pew's May 2005 survey indicated that 53 percent of Americans get online with high-speed connections, up 3 percent since December 2004, but described by Pew as a "statistically insignificant increase" that is likely to remain flat or even drop further in the near future.

Analysts attribute the slowdown to a saturation of users, and a reluctance of today's dial-up Internet users to pay more for bandwidth that they don't necessarily need.

"The issue is that the remaining pool of dial-up users today is a different demographic category," author of the report and Pew research director John Horrigan told the E-Commerce Times. "A couple years back, you had people making the bit-per-buck calculation, where the dial-up wait was costly in time, and prompted them to switch. The existing pool of dial-up users is not accessing as many bits."
It is surprising that growth has slowed with only 53% of Americans using broadband. Obviously, the demographics have something to do with it. There are probably difficulties in showing the huge advantage of broadband and opportunities that are available online to people that are not interested in internet access whether it is broadband or dial-up. This demographic may not come into broadband until it is a free with your digital cable or satellite tv or some other type of offer.

Posted on September 25, 2005
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Using Your Neighbor's Bandwidth
Should you be a cheapskate and piggy-back on your neighbor's broadband connection by secretly connecting to their wireless network? A CNN Money article says that a Jupiter Research study found that 14 percent of wireless network owners have accessed their neighbor's connection. The article says the legal issue of tapping into your neighbor's wireless network is a gray-area but if you are having to hack their password it is clearly illegal. But another reason not to do it is that it might be a trap or you might inadvertently give your neighbor access to your computer.
There is also the possibility that someone could have set up the unsecured connection as a trap. Experts say it's possible for the network subscriber to gain at least partial access to your computer, read your e-mails and see the pages you visit if you are using their connection. Any personal information you send online could then be compromised.

So while pirating your neighbor's Wi-Fi it may seem like a good way to siphon a free service, you may end up feeling pretty stupid if you get a summons for sneaking a peek at the latest sports scores or your favorite Web sites are the topic of conversation at the neighborhood Christmas party.


Posted on August 10, 2005
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United States Falling Behind in Broadband
73% of South Koreans have broadband access while 20% of U.S. citizens don't even have the option of obtaining broadband Internet access. And to make things worse our broadband access is much slower than some countries. How did the U.S. get behind so quickly in Internet connection speed. BusinessWeek reports:
In 2000, the OECD said the U.S. ranked third in Net users connecting at high-speed among the top-30 world economies. The next year it fell to fourth. Now it's 11th, according to the OECD. And fast connections in the U.S. are slower than in many other countries. A top-of-the-line cable modem in the U.S. carries five megabits per second, while broadband connections in Asian countries like Japan and South Korea are often 20 times faster. South Korea is, in fact, the world leader in broadband. And unlike the U.S., it has multiple companies offering most of the country DSL lines that are also faster than what's available in the U.S., thanks in no small part to government encouragement and sponsorship.
The OECD is the Organization for Economic Cooperation and Development and the OECD's website can be found here. Canada also has much better broadband availability than the U.S. BusinessWeek reports that some critics are blaming the government for not allowing more competition in the broadband market:
Many critics point the finger at Washington for not fostering the kind of competition that has allowed Canada's broadband market to thrive and led France -- not exactly known for fostering capitalist competition -- to boost its broadband penetration from 12% in 2003 to a forecasted 41% next year. If cable companies were forced to open up their lines, over-night 80% of the U.S. would have more than one broadband supplier to choose from. Theoretically at least, that would drive down prices and force companies to offer enticing service packages like phone and TV delivered via the Web.


Posted on April 14, 2005
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AOL Tries to Keep Subscribers During Broadband Storm
USA Today reports that AOL is trying to retain its 24 million of subscribers, despite the lure from new Broadband providers and cheap dial-up services. Many people are hanging onto the $24.99 service because they don't want to lose their email address. AOL also tries to keep people from unsubscribing by offering free content from Time Warner magazines and CNN. USA Today reported that AOL claims its "subscriber defections have stabilized", but some critics dispute these claims.

Source: USA Today
Related Links: Computer Center: Internet Service Providers

Posted on June 1, 2004
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No Tax on ISPs Act Passes Senate
The senate has approved a tax ban (Internet Tax Non-Discrimination Act (S. 150)) on web access with a 93-3 vote. Under the ban taxes on ISPs will not be allowed for another four years. However, ten states that are already taxing internet connections will be allowed to continue under a grandfather clause. S. 150 now moves to the House.

Source: Congress.gov, TheOrator.com, InternetNews.com

Posted on April 30, 2004
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ISPs Team Up to Sue Spammers
Microsoft, AOL, Earthlink and Yahoo have joined forces and filed six lawsuits against the people behind the rising number of spam emails. AOL's top lawyer said they are going after the biggest and baddest spam offenders. Spamhaus reported that 90% of spam comes from about 200 spam gangs.

Source: BBC

Posted on March 11, 2004
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AOL Loses 2.2 Million Subscribers
In 2003 AOL managed to lose 2.2 million subscribers with almost 400,000 of them being lost in the fourth quarter.

Source: Washingtonpost.com

Posted on January 28, 2004
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AOL Loses 846,000 Subscribers
America Online lost 846,000 subscribers in the second quarter of 2003. The company is adding new content from Time Inc. magazines and releasing a new version packed with new features (AOL 9.0), in an aggresive attempt to hold on to its attractive subscriber base.
Source: Business Week, Washington Post

Posted on July 31, 2003
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