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Homepage | Privacy
AOL Sued Over Release of Personal Search Data
A lawsuit has been filed against AOL for disclosing private search queries without the consent of AOL members. The lawsuit is referring to AOL's recent data debacle when several months of search queries for 650,000 AOL members were released onto the Internet.
Three AOL members have sued AOL LLC, the Internet division of Time Warner Inc., saying the company violated their privacy by posting their search queries online, Berman DeValerio Pease Tabacco Burt & Pucillo announced today.
The lawsuit is the first class action filed in federal court as a result of AOL's July 31 public release of queries made by hundreds of thousands of AOL members without their permission.
Berman DeValerio (www.bermanesq.com) filed the class action last Friday, September 22, in the U.S. District Court for the Northern District of California. The lawsuit, filed as C-06-5866, seeks damages on behalf of all AOL members in the United States whose Internet search query data was disclosed without consent from January 1, 2004 until the present.
AOL did apologize and even fired the employees responsible for releasing all the search queries. However, it is impossible to put the genie back in the bottle for the personal search histories that were released.
Posted on September 26, 2006
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AOL Releases Customer Search Keywords
In a serious breach of customer privacy AOL has released tons of customer data onto the Internet. AOL has since apologized for the release of the three month long customer search histories.
"This was a screw-up, and we're angry and upset about it. It was an innocent enough attempt to reach out to the academic community with new research tools, but it was obviously not appropriately vetted, and if it had been, it would have been stopped in an instant," AOL, a unit of Time Warner, said in a statement. "Although there was no personally identifiable data linked to these accounts, we're absolutely not defending this. It was a mistake, and we apologize. We've launched an internal investigation into what happened, and we are taking steps to ensure that this type of thing never happens again."
Searches were anonymized with a number to replace the customer's username but identifiable information remains. The data has already led to the identification of at least one AOL customer. Let's hope this doesn't result in too many more people being identified. In the future, no search engine should ever release non-aggregated data like this again.
Posted on August 10, 2006
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Hank's Hardware Nightmare
MSNBC's Red Tape Chronicles blog has an alaring post about a man named Hank Gerbus who recently received a disturbing phone call from someone who had just purchased his hard drive.
One year ago, Hank Gerbus had his hard drive replaced at a Best Buy store in Cincinnati. Six months ago, he received one of the most disturbing phone calls of his life.
"Mr. Gerbus," Gerbus recalls a stranger named Ed telling him. "I just bought your hard drive in Chicago."
Gerbus, a 77-year-old retiree, was alarmed. He knew the old hard drive was loaded with his personal information -- his Social Security number, account numbers and details of his retirement investments. But that's not all. The computer also included data on his wife, Roma, and their children and grandchildren, including some of their Social Security numbers.
In June 2005, when Gerbus took his computer to Best Buy for repairs after a hard drive crash, he knew the drive was a potential hot potato. So when a clerk there told him it had to be replaced, he asked for the damaged hardware back.
The article said the clerk was unable to get him the damaged drive, which had been shipped off to a repair center, but promised him it would be destroyed by drilling holes through it. Obviously, it never was. This is a nightmare scenario that is repeating itself these days. The Red Tape Chronicles uncovered several incidents when hardware was not destroyed properly. Then there are the people much less knowledgeable than Hank Gerbus who simply throw out their old computers and laptops making the information on their old hard drives easily accessible to criminals.
Posted on June 12, 2006
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All Your Internet Activity Are Belong to Us
A News.com article says U.S. Attorney General Alberto Gonzales and FBI Director Robert Mueller are trying to persuade the telecommunications companies to store data about their subscribers websurfing habits. This could include emails, the websites people visit, instant messages, web forum posts, etc.
In a private meeting with industry representatives, Gonzales, Mueller and other senior members of the Justice Department said Internet service providers should retain subscriber information and network data for two years, according to two sources familiar with the discussion who spoke on condition of anonymity.
The closed-door meeting at the Justice Department, which Gonzales had requested, according to the sources, comes as the idea of legally mandated data retention has become popular on Capitol Hill and inside the Bush administration. Supporters of the idea say it will help prosecutions of child pornography because in many cases, logs are deleted during the routine course of business.
Privacy activists are very concerned about the development and worry it could be used broadly.
Privacy advocates have been alarmed by the idea of legally mandated data retention, saying that, while child exploitation may be the justification today, those records would be available in all kinds of criminal and civil suits--including terrorism, tax evasion, drug, and even divorce cases.
It was not immediately clear what Gonzales and Mueller meant by suggesting that network data be retained. One possibility is requiring Internet providers to record the Internet addresses their customers are temporarily assigned. A more extensive mandate would require companies to keep track of e-mail messages sent, Web pages visited and perhaps even instant-messaging correspondents.
The News.com article says the current law is a 1996 federal law called the Electronic Communication Transactional Records Act. The law required ISPs to "retain any 'record' in their possession for 90 days 'upon the request of a governmental entity.'" 90 days seems a lot more reasonable than two years. In addition to the privacy concerns, requiring ISPs to store two years of all of their customers internet activity would also be a considerable burden to put on the ISPs.
Posted on May 26, 2006
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Google Refuses to Turn Over Search Data to Feds
Google has refused to turn of search data to the federal government. The government wants to use the data to revive an Internet child porn law that the U.S. Supreme Court struck down two years ago. A Mercury Times article explains why the Bush administration wants the search data.
The Bush administration on Wednesday asked a federal judge to order Google to turn over a broad range of material from its closely guarded databases.
The move is part of a government effort to revive an Internet child protection law struck down two years ago by the U.S. Supreme Court. The law was meant to punish online pornography sites that make their content accessible to minors. The government contends it needs the Google data to determine how often pornography shows up in online searches.
In court papers filed in U.S. District Court in San Jose, Justice Department lawyers revealed that Google has refused to comply with a subpoena issued last year for the records, which include a request for 1 million random Web addresses and records of all Google searches from any one-week period.
If Google does turn over the information privacy experts say it could make people not want to use the search engine in the future.
The case worries privacy advocates, given the vast amount of information Google and other search engines know about their users.
"This is exactly the kind of case that privacy advocates have long feared," said Ray Everett-Church, a South Bay privacy consultant. "The idea that these massive databases are being thrown open to anyone with a court document is the worst-case scenario. If they lose this fight, consumers will think twice about letting Google deep into their lives."
If people think their private searches are being sold or given away it could hurt Google since they are the most popular search provider. A Boing Boing post notes that Yahoo, AOL and MSN have already complied with the government's request.
Posted on January 20, 2006
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eBay Buys Skype
The rumors that eBay is buying Skype have turned out to be true. InternetNews.com reports that eBay has dropped $2.6 billion in cash and stock to acquire the free online phone service provider.
Online auction giant eBay (Quote, Chart) is expanding its communications services with a $2.6 billion cash and stock deal to acquire Voice over IP (define) darling Skype Technologies.
In announcing the deal Monday, which had been rumored for weeks, eBay said the acquisition of the Luxembourg-based Skype would strengthen eBay's global marketplace and payments platform. Plus, it's keen to open several new lines of business for both companies.
A PC Pro article says that some analysts believe eBay has paid too much for Skype. The blogosphere is buzzing over the acquisition with over 1,500 posts on Technorati already. Some of the bloggers also think eBay paid too much while others worry about privacy issues.
Posted on September 12, 2005
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Don't Google Google Executives
The New York Times reports that Google executives don't like to be googled. CNET News.com website recently ran an article that revealed some information about Google CEO Eric Schmidt. The article also explored some of the many ways Google is recording people's email and search habits. Google was so upset by the article that they told CNET no more interviews for a year.
The article, by Elinor Mills, a CNET staff writer, gave several examples of information about Google's chief executive, Eric E. Schmidt, that could be gleaned from the search engine. These included that his shares in the company were worth $1.5 billion, that he lived in Atherton, Calif., that he was the host of a $10,000-a-plate fund-raiser for Al Gore's presidential campaign and that he was a pilot.
After the article appeared, David Krane, Google's director of public relations, called CNET editors to complain, said Jai Singh, the editor in chief of CNETNews.com. "They were unhappy about the fact we used Schmidt's private information in our story," Mr. Singh said. "Our view is what we published was all public information, and we actually used their own product to find it."
He said Mr. Krane called back to say that Google would not speak to any reporter from CNET for a year.
In an instant-message interview, Mr. Krane said, "You can put us down for a 'no comment.' "
It will be interesting to see if Google is able to keep its promise of not talking to anyone at CNET until July, 2006. Wired says that Google's boycott misses the mark.
Posted on August 17, 2005
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AlwaysOn Tackles Multiple Login Annoyance
Wired reports that the AlwaysOn Network is planning to launch the GoingOn network this fall which will offer a solution to the annoying multiple login problem. GoingOn will have one login for multiple tasks from blogging to swapping photos. They are calling it an "identity hub."
Calling it a "digital lifestyle aggregator," Canter promises that individuals will need just one login and password to check news feeds, publish blog posts, manage social networks and swap photos or music online -- all while being able to access the same services they currently use.
GoingOn will also have its own social-networking component built in, but Canter is adamant that he's not trying to get other products to run on his platform. Instead, his goal is interoperability; in his words, "We will become an identity hub."
But more importantly GoingOn wants to shift control of identity from merchants back to the user.
According to their vision, a company like Amazon.com would no longer demand that you hand over tons of personal information before giving you an account and selling you a book. Instead, you, as the would-be purchaser, would offer Amazon whatever information you feel comfortable giving out -- such as your name, address and payment details -- and the retailer would be put in the position of accepting or rejecting your purchase.
It sounds like something that could work for simpler tasks like online registrations and logging into web tools like blogging and photosharing. However, the ecommerce aspect sounds more complex and merchants would probably be reluctant to lose control in this area since they like to resell consumer information. Wired also points out that Microsoft's Passport system failed in an attempt to build a similar tool.
Posted on August 2, 2005
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Can Computer Files Ever Be Completely Erased?
Slate has a good article that discusses how difficult it is to actually erase a file on your computer. Sure you can delete the file and empty the recycle bin but the data from the file is still there in your computer's hard drive.
When you delete a file from a standard desktop computer, the file first gets moved to the "recycle bin" or the "trash," which means only that you've placed the intact data in a new directory. You erase the file when you empty your recycle bin. But even then, much of the information remains on the hard disk. Exactly how much depends on the type of computer you're using and which operating system you have.
But what about programs like Eraser and Evidence Eliminator that write over the data on your hard drive and delete the path to the file on your computer? Slate writes that computer forensic experts say data can still be found on PCs even after these programs have been run to write over the data on your hard drive.
They first "delete" a file in the conventional sense, and then they overwrite it with zeroes, ones, or random data. Finally, they erase the record of where the original file was stored on the disk. More advanced programs might overwrite the original with something less conspicuous than a string of zeroes, like an ordinary text file.
But even if you do wipe your disk successfully -- and overwrite each of your deleted files -- traces of the original data remain. Writing to a magnetic disk is not as precise as one might think; when you overwrite a file, the new version doesn't completely cover up the old. The leftover data can be read out with certain imaging techniques, like magnetic-force microscopy and magnetic-force scanning tunneling microscopy. Computer forensics experts say it's possible to recover data beneath dozens of layers of overwriting, and privacy fanatics talk about wiping their disks up to 35 times over to be absolutely safe.
Posted on June 30, 2005
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Newsweek Covers Growing Identity Theft Problem
The July 4 issue of Newsweek cover story looks at growing problem of identity theft.
Senior Editor Steven Levy and Silicon Valley Correspondent Brad Stone
examine how the problem of identity theft has become a nationwide
epidemic and look at the steps companies can take to protect their
customers' personal information. Instead of losing our identities one
by one, criminals are grabbing them in massive chunks -- literally
millions at a time, as in last week's heist of a possible 40 million
Discover, Visa, MasterCard and American Express numbers (along with
the secret code numbers printed on the actual cards, which makes it
easier to counterfeit new versions) from a company called CardSystems
that was lax in protecting the credit cards from transactions it processed.
"Over the last nine years, criminals have gotten a better understanding
of the power of information," says Rob Douglas of PrivacyToday, a security
consulting firm. "Instead of selling drugs, so much can be made so quickly
with identity theft, and the likelihood of getting caught is almost nil." The
Department of Justice has reprioritized to fight the plague, but it's a big
challenge; Avivah Litan of research firm Gartner Group speculates that fewer
than 1 in 700 identity crimes leads to a conviction, which goes a long way
toward explaining why it's the fastest-growing crime of this century.
Federal Trade Commission Chairman Deborah Platt Majoras herself discovered
last week that hers was among more than a million credit-card numbers that
DSW Shoe Warehouse stored in an ill-protected database. When hackers busted
in, they got the information to buy stuff in her name -- and 1.4 million other
people's names. "It's scary," Majoras says. "Part of it is the uncertainty that comes with it, not knowing whether sometime in the next year my credit-card number will be abused."
As Newsweek reports, savvy computer users know the requisite defense against
identity theft is never to respond to a request for personal information in an
email. But there are problems when it comes to companies charged with
safeguarding millions of records: they leave it unencrypted on computers,
where malicious hackers get hold of it; they inadvertently sell the data to
crooks; they leave it on laptops that get stolen and they don't monitor what
insiders may do with it.
And now, an elaborate infrastructure of crime has emerged to collect and
distribute stolen records. "It's not the lone gunman of the past," Chris Painter of the Department of Justice tells Newsweek. "There are highly structured criminal organizations operating."
Posted on June 29, 2005
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Digital Bullying Upsetting Some Kids
A recent survey found that digital bullying is upsetting
some kids who receive threats or abuse from bullies using
digital technology like cell phones, computers, digital
cameras, etc. The Missing Link blog reports on the
survey's findings:
One in five kids has been bullied or threatened via their
mobile phone or computer, according to a study by U.K.
children's charity NCH.
Bullying by text message was the most common form of abuse
reported, with 14 percent of kids interviewed saying they
had received upsetting messages on their mobile phones.
The survey, titled "Putting U in the Picture (PDF file),"
collated responses from 770 youngsters ages 11 to 19. One
in 10 said someone had used a camera phone to snap their
picture in a way that made them feel uncomfortable,
embarrassed or threatened. Of those, 17 percent believed
the images had been forwarded to others.
BloggersBlog.com recently reported that digital bullying is
also a problem with blogs.
Not everything about blogging is a good thing. Blogging has
led to a rise in cyberbullying in schools where blogging allows
kids to easily bully other kids and mock them. They also use
digital photos for the humiliation of classmates. Kids are
quick with technology and have little trouble with the latest
photo sharing and blogging tools.
Posted on June 7, 2005
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Surfers Reject Registration Login
Web surfers are revolting against the rising number of websites requiring online registration. A Wired article details how users worried about privacy are avoiding the registration process by using sites like BugMeNot.com, which offers logins to various websites, and Malinator, which helps people avoiding using their actual email address. People are primarily avoiding the registration out of privacy concerns, but the increasing number of logins being required by websites, can create an inconvenience for surfers -- especially when they change computers and have to login all over again.
Posted on July 20, 2004
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Firms Monitor Outgoing Email
As reported on Security Pipeline, a study from security software provider Proofpointfirms found that 43% of companies are reading more outbound email than ever. The study also found that firms have employees that monitor these emails and over 20% of firms also monitor outgoing instant messages. While some of this activity is dedicated to scanning outgoing email for viruses, it does raise privacy concern for employees. However, many companies have been monitoring employee phone calls for some time now.
Posted on July 12, 2004
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Yahoo's Anti-Spy Does Not Include Adware in Default
eWeek has reported that Yahoo is playing favorites with adware companies by not including adware as a default in Anti-Spy, a new beta feature on Yahoo's toolbar. According to eWeek, users who want to remove adware as well as spyware with the new toolbar, "must check a box each time they conduct a scan." While some people defend adware and claim it is different from spyware, many anti-spyware experts and privacy activists dot not see much of a difference.
Related Links: Anti-Spyware Resoures and Tools
Posted on June 3, 2004
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28 Pieces of Spyware Per PC
Consumers are rapidly being infected with sypware. EarthLink's Spy Audit has found that the average PC has 28 items of spyware. Anti-spyware software is needed to remove the annoying and damaging adware and spyware software. Adware, like Claria's GAIN system and software from
WhenU, can display annoying and unwanted pop-ups and other
types of ads on a personal computer. Spyware can secretly invade a personal computer and run stealth spam software or spy on the owner's keystrokes to steal online banking passwords and credit card numbers.
Sources: ShoppingBlog.com, BBC
Related Links: Spyware Removal Tools and Resources
Posted on April 19, 2004
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Gmail Privacy Concerns
Privacy advocates are complaining about Google's Gmail, a new email service offering 1 gigabyte (1000 megabytes) of free email storage. Privacy advocates are
concerned with Google's plans to place text ads on individual emails in the Gmail service. Google thinks the concerns are invalid because they claim no one at Google will actually be reading the email. Google says it will use computer algorithms to determine how ads are displayed.
Sources: BBC, Ecommerce Times
Posted on April 10, 2004
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Parents Unaware File Swapping is Illegal
A survey conducted by the MPAA and Nielsen NRG found that nearly 40% of
parents are unaware that file swapping of copyrighted materials is illegal.
More than 40% of parents who participated in the survey know that their kids download music and movies over the Internet, and 55% of them know their kids did not pay for the content, while another 15% is unsure. Kids are also teaching the technique to parents. The study found that 1/3 of those parents who have downloaded movies and music learned how to do so from their kids.
Source: The Write News
Posted on April 6, 2004
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Gator Changes Name to Claria
Gator, a controversial software company which produces pop-up software that installs itself on people's PCs and can be difficult to remove, has renamed itself Claria because of the negativity associated with the name Gator. Gator, which runs pop-up ads on personal computers once the software is downloaded, apparently wants to be considered an adware company instead of a spyware company. There are numerous lawsuits pending against the company. Many spyware removal tools include tips and tools for removing Gator's software.
Source: News.com, InternetNews.com, WWForums.com Discussion
Related Links: Spyware Removal Tools
Posted on October 29, 2003
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Stealth Spyware Programs Steal Data
Individuals are increasingly under attack from stealth spyware programs. The spyware programs install from a download or are placed on the PC by a hacker. Once on the computer the
spyware allows the hacker to look at files, steal information, find credit card numbers and even look through webcams.
Source: MSNBC.com, WWForums.com
Related Links: Spyware Tools and Resources
Posted on October 11, 2003
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Is Search Privacy an Issue?
Should we be concerned that when we search Google or other search engines our search queries are being recorded and/or sold? Search queries can reveal many things about a person from their personal interests to their ailments and concerns. However, search expert Danny Sullivan, says not to worry. For the search queries to be personally associated with you the search engine would have to obtain information from your ISP. Still, others worry that there could indeed be some major privacy issues here -- especially if a big search engine ends up being owned by a company that is also an ISP.
Sources: Atnewyork.com, WWForums.com Discussion.
Posted on May 25, 2003
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